Frequently Asked Questions
About Environ
We are a local Qatari brand founded by Qatar Foundation graduates focused on offering non-toxic products and services. Our mission is to provide non-toxic plant based solutions that are healthier for you and your family. More information about us can be found here.
We operate from Qatar and currently serve customers across the country through our online platform.
Product Information
Ensuring a safe environment for pregnant women, infants, and pets was a primary motivation behind founding EnvironQA. Our products are formulated with non-toxic, plant-based ingredients, free from harsh chemicals such as VOCs, phthalates, and formaldehyde. Additionally, we incorporate essential oils like lavender, basil, lemon, and orange, which offer various benefits during pregnancy:
- Lavender: Known for its calming properties, lavender can help reduce anxiety and promote relaxation.
- Lemon: Lemon essential oil is known to improve mood.
- Orange: Orange essential oil is known to improve mood.
These carefully selected ingredients ensure our products are both effective and safe for your household.
Yes, our products are certified by GreenPro, IFRA (for essential oil/ scent safety), and adhere to WHO GMP standards. These certifications ensure that our formulations are safe, non-toxic, and environmentally friendly.
Yes, our products are free from synthetic fragrances, harsh acids, and known allergens, making them gentle on sensitive skin and suitable for individuals prone to allergies. More details can be found here.
Yes, our biodegradable formulations are safe for septic systems as they do not contain phosphates, harsh acids, or synthetic chemicals that could disrupt natural microbial activity.
Absolutely. We avoid VOCs, toxic fragrances, and phthalates—common triggers for chemical sensitivities. Our plant-based ingredients ensure a safer and irritation-free experience.
Yes, all our products come with detailed labels explaining how to use them effectively. For additional guidance, feel free to contact our support team.
The best before date indicates the minimum period during which our products maintain their full effectiveness. It can be found on the label. However, through anecdotal testing, we’ve found that our products can last twice as long if stored in cool, dry places away from sunlight and free from contamination.
Effectiveness
Our plant-based cleaners are just as effective as conventional chemical-based cleaners, without the harmful side effects. They break down dirt, grease, and bacteria using enzymes, probiotics, and plant-derived surfactants, delivering a deep clean while being safe for people and the planet.
Yes, our specially formulated cleaning solutions include natural surfactants, enzymes, and plant-based degreasers that effectively remove tough stains, grime, and grease without the need for harsh chemicals.
Pricing and Value
Our concentrated formulas are designed to provide exceptional value. Depending on the product—such as laundry liquid or floor cleaner—each bottle yields 3 to 8 times more washes compared to standard cleaners. This efficiency makes our plant-based products not only environmentally friendly but also cost-effective. For a detailed comparison and more information, please visit this link.
Yes, we offer bulk order options for businesses. For inquiries, please contact us at 66813900 or info@environqa.com.
Ingredients and Sustainability
Our ingredients are listed here. We use plant-based, non-toxic ingredients that have been cleared by GreenPro, and all essential oils/ scents are IFRA-certified for safety.
No. We do not use harsh chemicals. Only our toilet and dish soap contain food-grade coloring (commonly found in baked goods and cereals) for safety and easy application.
Sustainability is at the heart of everything we do. Here’s how we minimize our environmental impact:
- Clustered Deliveries: Optimized routes reduce travel distances and carbon emissions.
- Eco-Friendly Products: Biodegradable, plant-based formulas free from phosphates, VOCs, and heavy metals
- Sustainable Packaging: Fully recyclable bottles with a return program for responsible recycling
- Local Sourcing & Manufacturing: Reducing transportation emissions by working with local suppliers
- Waste Reduction: 100% recycling of cardboard packaging and minimal plastic use
- Carbon Footprint Reduction: Efficient logistics, high packing efficiency, and eco-friendly transport methods
Learn more about our sustainability initiatives here.
We use recyclable packaging materials wherever feasible. We’re continually exploring new ways to reduce waste and improve our environmental impact.
Yes, you can return used bottles to our delivery champion on the next order so we can send these bottles to the local delivery centre.
All our bottles are made from recyclable plastic. You can drop them off at your local recycling center or return them to our delivery team during your next order for responsible disposal.
Ordering & Payment
Simply browse our online store, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
We accept online payment (via major credit cards, debit cards, apple pay, google pay), cash on delivery and card on delivery (MobilePOS) and any other payment options listed during checkout.
If you need to modify your order, please contact us at 66813900 as soon as possible. Once an order has been dispatched, changes may not be possible.
Delivery
- Same-Day Delivery: For orders placed before 11:30 AM, Sunday to Thursday.
- Next-Day Delivery: For orders placed after 11:30 AM on Sunday to Wednesday or on Saturday.
- Saturday Delivery: Orders placed on Thursday after 11:30 AM or any time on Friday will be delivered on Saturday.
Please check our banners and our delivery policy for updates to our delivery policy
We do not deliver on Fridays or certain national/public holidays (such as Eid Al Fitr, Eid Al Adha, and Qatar National Day). Check our website banners for any special holiday schedules.
Once your order is dispatched from our warehouse, you’ll receive an “Out for Delivery” email or SMS notification. The driver will also contact you to confirm the delivery time.
This email indicates that your order has left our warehouse. While it doesn’t guarantee immediate delivery, our delivery champion will reach out to schedule a convenient delivery window.
We charge 10 QAR for deliveries within the city, and orders over 150 QAR qualify for free delivery.Please check our delivery policy for updates to our delivery policy.
Yes, we deliver to Doha and surrounding areas like Al Wakra and Umm Salal. For locations farther away—like Dukhan, Al Khor, and Mesaieed—an additional fee may apply, depending on distance. Please contact us for more details.
A tracking link will be sent via email after order confirmation, allowing you to monitor your delivery in real-time.
Returns & Refunds
We strive to ensure you’re satisfied with your purchase. If your item arrives damaged or defective, please contact us immediately at 66813900 or at info@environqa.com. We’ll assess the situation and guide you through the return or exchange process.
Please check our refund policy for more information.
Simply email or call us with your order details. We’ll provide instructions on how to return the product, and any applicable refund will be processed once we’ve received and inspected the item.
Refunds are typically processed within 5–7 business days after we receive the returned item. The exact time may vary depending on your bank or payment provider.
Contact & Support
You can get in touch via 66813900 or at info@environqa.com or fill out the contact form on our website. Our support team will endeavour to get back to you at the earliest.
We operate primarily online. However, if we introduce a pickup service in the future, we’ll announce it on our website and social media channels.
Check our website banners and social media pages for the latest announcements on delivery schedules, holiday closures, and any policy changes.
Still Have Questions?
If you didn’t find the answer here, feel free to reach out to us. We’re here to help!